Late Child Collection Fee
The Centre close promptly at 6.00pm by which time all children must be collected or extra cost will be incurred $5.00 per minute to cover staff overtime costs. Please notify the Centre if you are running late.
If by 6.30pm staff have not been able to contact you as a person listed as an emergency contact, the Police will be called.
Parents/Guardians who face monetary problems are urged to contact John to discuss, in confidence, their circumstances and a suitable fee repayment plan can be arranged.
Parents/Guardians should be aware that their bookings may be terminated should fee payments fall 21 days in arrears. No notice or prior indication of this intention to terminate need be given by the Centre.
Debt collection fees will be charged to the defaulters account. Generally, the following steps will be followed in relation to fee collection:
Child Care Statements will be issued each Wednesday morning and accounts brought to a nil balance within 6 days of each account date. We have requested all families to pay their Child Care fees EACH WEEK by setting up an automatic Bank transfer.
Once an account becomes overdue “more than 14 days” the family will be contacted by phone/email/text and the outstanding balance must be paid in within one working day.
In the event of an account remaining outstanding, a final letter of demand will be issued.
Should the account remain unpaid we will engage the services of Debt Collection Agency to recover any outstanding account balances and the costs associated with debt collection will also be the responsibility of the Parent/Guardian.
Withdrawing a child
Two weeks notice in writing is required when withdrawing a child from the Centre. If no notice of withdrawal is received then two weeks fees are required in lieu of the notice.
What happens if my scheduled day falls on a public holiday.
Bonds are not required as we rely on the honesty of families to fully pay accounts weekly.
Withdrawing a child
Two weeks notice in writing is required when withdrawing a child from the Centre.
If no notice of withdrawal is received then two weeks fees are required in lieu of the notice.
What happens if my scheduled day falls on a public holiday?
Similar to most early learning centres, Broulee ELC closes on a Public Holiday. If your schedule day falls on a public holiday, we still need to charge to cover staffing costs. This is a sector-standard practice. Early learning professionals are entitled to be paid on a public holiday as are other industries. The Australian Government Child Care Benefit (CCB) covers up to 42 absence days a year, which includes public holidays. So unless you exceed this quota, you will be eligible for the CCB discount on public holidays.
Do I still pay if my child is sick or on holidays?
Yes. You are paying for your child’s position at the centre and Broulee ELC need to charge for sick days to cover staffing and operational costs.
For the Centre to hold this position for you while your child is sick or on holidays you need to pay for these days, and this is a standard practice across the industry.
The Child Care Benefit will cover up to 42 absence days a year with no documentation for sick days, please provide a medical certificate or similar.